Returns & Refunds Policy

30-Day Equipment Return Window

ALARM Fire Safety accepts returns on most new, unopened, and uninstalled equipment within 30 days of the delivery date. Because life safety equipment must be pristine, we cannot accept returns on items that have been mounted, powered on, or had their factory seals broken.

Non-Returnable Items

For safety and compliance reasons, the following categories are strictly non-returnable unless defective upon arrival:

• Pressurized cylinders (including all Fire Extinguishers) once the tamper seal is broken or pin removed.
• Custom-cut fire hoses or specialized suppressing manifolds.
• Software licenses for addressable alarm control panels.
• Special-order mass notification systems.

Hazardous Material Returns (HazMat)

Returning certain items, such as aerosol testing sprays or specific dry chemical agents, requires compliance with Department of Transportation (DOT) HazMat shipping regulations. You must contact our support team at support@alarmfiresafety.com to receive specialized return freight labels and instructions. Standard ground shipping cannot be used for these items.

Restocking Fees

A 15% restocking fee applies to all commercial grade alarm panels and wholesale orders over $1,000. This covers the rigorous recertification process required before the equipment can be returned to active inventory.

How to Initiate a Return

1. Log into your account and navigate to Order History.
2. Select the item(s) you wish to return and click Request RMA (Return Merchandise Authorization).
3. Once approved (typically within 1-2 business days), you will receive an RMA number and a printable shipping label.
4. Pack the equipment securely in its original packaging and drop it off at the designated carrier.

Please allow 5-7 business days for your refund to process after the warehouse receives and inspects the item.