Equipment Warranty Information

Your life safety equipment is guaranteed to work when you need it most.

• Standard Hardware Warranty

All ALARM Fire Safety suppression systems, extinguishers, and detection panels come with a standard 5-Year Limited Manufacturer Warranty. This covers any defects in materials or workmanship under normal use and proper maintenance. If a component fails due to a manufacturing defect within 5 years of the purchase date, we will repair or replace it free of charge.

• Advanced Replacement Program

We understand that taking a fire alarm panel offline compromises the safety of your building. For critical infrastructure, we offer an Advanced Replacement Program.

Next-day air shipping for replacement parts.
We send the new hardware before receiving the defective unit.
Pre-paid return shipping label for the broken equipment.

• What Is Not Covered

The warranty does not cover damage caused by unauthorized DIY modifications, improper installation by non-certified personnel, acts of nature (lightning, floods), vandalism, or normal wear and tear on consumable parts (such as backup batteries or pull station breakaway glass).

Need to file a warranty claim?

Have your equipment serial number and original invoice ready, then contact our warranty department.

Start a Warranty Claim →